Terms & Conditions

Welcome to iSoft Solutions. These Terms & Conditions govern your use of our website, products, services, and any business relationship between you and iSoft Solutions.

By accessing our website or purchasing or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About iSoft Solutions

iSoft Solutions provides information technology and digital services, including but not limited to:

• Website design and development

• Website maintenance and support

• Domain registration and management

• Web hosting and server solutions

• SSL certificate installation and management

• Professional business email

• Google Workspace services

• Microsoft 365 and related services

• Server setup, configuration, and management

• Website security and performance optimization

• Search engine optimization (SEO)

• Social media marketing and management

• Digital marketing services

• IT consulting and technical support

• Other customized IT and digital solutions

2. Acceptance of Terms

By placing an order, making a payment, signing a proposal, approving a quotation, or using our services, you confirm that you have read, understood, and accepted these Terms & Conditions.

These terms apply to all customers, clients, businesses, and organizations using iSoft Solutions services.

3. Services and Project Scope

All services will be provided according to the agreed quotation, proposal, package, or written scope of work.

Any work requested outside the original scope may be treated as additional work and may incur additional charges.

The project scope may include specific limitations regarding:

• Number of pages

• Design revisions

• Features and functionality

• Content

• Images and graphics

• Integrations

• Hosting resources

• Email accounts

• Support duration

• Marketing activities

• Third-party services

Any additional requirements should be discussed and approved before implementation.

4. Quotations and Pricing

All quotations provided by iSoft Solutions are based on the requirements known at the time of quotation.

Prices may change if:

• The project scope changes

• Additional features are requested

• Third-party services increase their fees

• Additional resources are required

• The client delays the project or changes requirements substantially

Third-party charges, including domain registration, hosting, software licenses, Google Workspace, Microsoft 365, SSL certificates, APIs, plugins, themes, and other external services, may be charged separately unless specifically included in the quotation.

5. Payments

Payment terms will be specified in the quotation, invoice, or project agreement.

Unless otherwise agreed in writing:

• A deposit or advance payment may be required before work begins.

• Remaining payments must be made according to the agreed payment schedule.

• Services may be suspended if outstanding payments are not received.

• Completed work, subscriptions, hosting, domains, email services, and other services may be withheld or suspended until outstanding amounts are settled.

Payments made for completed work or third-party services are generally non-refundable, except where otherwise agreed in writing or required by applicable law.

6. Domain Registration

Domain names are subject to availability and the rules of the relevant domain registrar or registry.

iSoft Solutions may register or manage domains on behalf of clients. However, domain registration does not guarantee permanent ownership if the domain expires, is suspended, transferred, disputed, or otherwise affected by registrar or registry policies.

Clients are responsible for providing accurate registration information and ensuring that domains are renewed before expiration.

iSoft Solutions is not responsible for losses caused by a client’s failure to provide correct information or renew a domain on time.

7. Web Hosting and Server Services

Hosting and server services are provided according to the resources and specifications stated in the selected package or agreement.

Hosting performance may be affected by:

• Traffic levels

• Application or website code

• Server resource usage

• Third-party services

• Security incidents

• Network issues

• Data-center outages

• Maintenance

• Circumstances beyond our reasonable control

iSoft Solutions may suspend a hosting or server service where necessary to protect the server, network, other customers, or the integrity of the service.

Customers must not use our hosting or servers for unlawful activities, malicious software, spam, phishing, unauthorized access, copyright infringement, or activities that negatively affect other users or infrastructure.

8. Website Development

Website development will be performed according to the approved project scope.

The client is responsible for providing required:

• Text/content

• Logos and branding

• Images

• Product information

• Business information

• Login credentials where required

• Other materials necessary to complete the project

Delays in providing required materials may result in delays to the project timeline.

Website completion dates are estimates unless a specific completion date has been agreed in writing.

9. Revisions and Changes

The number of included revisions will depend on the agreed package or quotation.

Requests that substantially change the approved design, functionality, structure, or project scope may be considered additional work and may result in additional charges.

Once a design, website, or feature has been approved by the client, further changes may be chargeable.

10. Client Responsibilities

The client agrees to:

• Provide accurate information.

• Provide content and materials in a timely manner.

• Maintain ownership or appropriate rights to submitted content.

• Provide necessary approvals and feedback.

• Make payments on time.

• Use the services lawfully.

• Protect account credentials provided to them.

• Notify iSoft Solutions of any relevant technical or security concerns.

The client is responsible for ensuring that their business, website, content, products, and services comply with applicable laws and regulations.

11. Content and Intellectual Property

The client is responsible for ensuring that all content supplied to iSoft Solutions does not violate the intellectual property, copyright, trademark, privacy, or other rights of third parties.

Unless otherwise agreed in writing, iSoft Solutions may retain ownership of its pre-existing code, frameworks, development tools, templates, processes, systems, and proprietary materials.

Ownership or licensing of the final website, graphics, source code, content, or other deliverables will be determined by the relevant quotation or agreement.

Third-party themes, plugins, software, fonts, stock images, APIs, and other licensed materials remain subject to their respective licenses and terms.

12. Google Workspace, Microsoft 365 and Third-Party Services

Where iSoft Solutions assists with Google Workspace, Microsoft 365, email, cloud services, software licenses, or other third-party platforms, those services remain subject to the respective provider’s terms and policies.

iSoft Solutions does not control third-party platforms and cannot guarantee uninterrupted availability of third-party services.

Changes to third-party pricing, policies, features, limits, availability, or account requirements may occur without notice.

13. Email Services

Clients are responsible for using professional email services responsibly and legally.

Email accounts must not be used for:

• Spam

• Phishing

• Fraud

• Malware distribution

• Unauthorized bulk email

• Impersonation

• Illegal activities

• Any activity violating applicable laws or third-party policies

iSoft Solutions may suspend or restrict email services where necessary to protect the service, infrastructure, or other users.

14. Website Security

iSoft Solutions may provide security configuration, SSL installation, malware scanning, updates, backups, or other security-related services depending on the selected package.

However, no website or server can be guaranteed to be completely secure.

Clients remain responsible for maintaining secure passwords, authorized users, software licenses, and access to their accounts.

15. Backups and Data

Where backups are included in a service package, they are provided as a reasonable precaution and not as an absolute guarantee against data loss.

Clients should maintain independent copies of important business data.

iSoft Solutions will make reasonable efforts to protect client data but will not be liable for data loss resulting from circumstances beyond our reasonable control.

16. Digital Marketing and SEO

Digital marketing, SEO, social media marketing, advertising, and related services are performed according to the agreed strategy and scope.

iSoft Solutions does not guarantee:

• Specific search engine rankings

• A specific number of leads

• A specific number of sales

• Specific advertising results

• Social media follower counts

• Revenue or business growth

Results may be affected by competition, algorithms, advertising platforms, market conditions, client responsiveness, website quality, budget, and other factors outside our control.

17. Suspension and Termination

iSoft Solutions may suspend or terminate services where:

• Payments remain overdue.

• The client violates these Terms & Conditions.

• The service is used for illegal or abusive activities.

• The client creates a security risk.

• The service negatively affects other customers or infrastructure.

• Required third-party services or licenses are discontinued.

• Continuation of the service becomes technically or legally impractical.

Clients may terminate recurring services according to the applicable cancellation terms or agreement.

Termination does not automatically cancel outstanding payment obligations.

18. Refunds and Cancellations

Refund eligibility depends on the service purchased and the applicable agreement.

Generally, fees for completed development work, domain registrations, hosting periods already used, software licenses, third-party services, and other services already delivered may not be refundable.

Where a recurring service is cancelled, cancellation will normally apply to the next renewal period unless otherwise agreed.

Any refund policy applicable to a specific service will take precedence where expressly stated in the relevant quotation or agreement.

19. Limitation of Liability

To the maximum extent permitted by applicable law, iSoft Solutions shall not be liable for indirect, incidental, special, consequential, or business losses arising from the use or inability to use our services.

This may include loss of:

• Revenue

• Profits

• Business opportunities

• Data

• Customers

• Reputation

• Website traffic

iSoft Solutions’ liability, where legally applicable, shall be limited to the amount paid by the client for the specific service giving rise to the claim, unless otherwise required by law.

20. Third-Party Services and Links

Our services may use or integrate with third-party services, websites, software, APIs, payment providers, hosting providers, registrars, or platforms.

iSoft Solutions is not responsible for changes, downtime, policies, pricing, security incidents, or failures caused by third-party providers.

21. Force Majeure

iSoft Solutions shall not be responsible for delays or failure to provide services caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters

• Internet or network failures

• Power outages

• Data-center incidents

• Cyberattacks

• Government actions

• War or civil unrest

• Third-party service outages

• Hardware failures

• Software failures

• Other unforeseen events

22. Privacy

Client information may be collected and processed as necessary to provide our services, communicate with clients, process payments, manage accounts, and provide technical support.

Our use of personal information is subject to our Privacy Policy.

23. Changes to These Terms

iSoft Solutions reserves the right to update or modify these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised “Last Updated” date.

Continued use of our services after changes are published constitutes acceptance of the updated terms, subject to applicable law.

24. Governing Law

These Terms & Conditions shall be interpreted and governed by the applicable laws of the jurisdiction in which iSoft Solutions operates, unless otherwise specified in a written agreement with the client.

Any disputes should first be addressed through good-faith communication and reasonable efforts to reach a mutually acceptable resolution.

25. Contact Us

If you have questions regarding these Terms & Conditions or our services, please contact us:

iSoft Solutions
Email: info@isoftsolutions.pk

For service-specific terms, pricing, cancellation conditions, or project requirements, please refer to your quotation, invoice, proposal, or service agreement.

By using our website or purchasing our services, you acknowledge that you have read and agreed to these Terms & Conditions.